Privacy policy

1. Who we are

This policy is issued by Mansotra Enterprise Pty Ltd (ABN 95 701 328 583, ACN 701 328 583), an Australian registered company based in Victoria 3064 ("we", "us", "our"). It explains how we collect, hold, use and disclose personal information, and how we comply with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) set out in that Act.

It applies to this website, mansotraenterprisetec.site, and to the commercial supply, freight, site support and administration services we provide.

2. What personal information we collect

We collect only the information we reasonably need to quote for, perform and account for our services. That typically includes:

• Contact details — your name, business name, email address and, where you supply it, a postal or site address.
• Enquiry and job details — what you have asked us to source, move or coordinate, delivery locations, access requirements and dates.
• Transaction records — purchase orders, quotes, delivery dockets, tax invoices and payment records.
• Correspondence — emails and other messages between us, kept as a record of what was agreed.

We do not seek sensitive information as defined in the Privacy Act 1988 (Cth), such as health information or information about racial or ethnic origin, political opinions, religious beliefs or memberships. Please do not send us sensitive information unless we have specifically asked for it and explained why it is needed.

You may deal with us anonymously or under a pseudonym where it is lawful and practicable to do so. In practice, we cannot deliver goods, raise a tax invoice or resolve a dispute without knowing who you are.

3. How we collect it

We collect personal information directly from you in almost every case — when you email us, complete the enquiry form on our contact page, place an order, or correspond with us during a job.

Occasionally we collect information about you from a third party, such as a supplier or carrier involved in your job, or a person at your business who has referred the matter to us. Where we do, we take reasonable steps to make you aware of it, consistent with APP 5.

4. Why we collect and use it

We use personal information for the purpose for which it was given and for directly related purposes you would reasonably expect, including to:

• respond to your enquiry and prepare a written scope and quote;
• place orders with suppliers and book carriers to perform the work;
• coordinate delivery, access and site attendance;
• issue tax invoices and manage payment;
• keep the business records we are required by Australian law to keep; and
• deal with a complaint, warranty claim or dispute.

We do not sell personal information. We do not use your details for direct marketing without your consent, and any marketing message we send will contain a simple way to opt out.

5. When we disclose it

We disclose personal information only where it is necessary for the purposes above. Typical recipients are:

• Suppliers and carriers engaged to fulfil your order — usually a delivery name, address, contact number and access instructions.
• Contractors and trades engaged on your behalf for site or facilities work.
• Professional advisers such as our accountant or lawyer, where genuinely required.
• Payment and banking providers for the purpose of settling an invoice.
• Government agencies, courts or regulators, where disclosure is required or authorised by Australian law.

We ask the parties we engage to handle your information only for the purpose we gave it to them.

6. Overseas recipients

We are an Australian business serving Australian clients, and we do not routinely disclose personal information to overseas recipients. Some of the ordinary business software we use to send email and store records may hold data on servers outside Australia. Before disclosing personal information to an overseas recipient we take the steps required by APP 8 to satisfy ourselves that the information will be handled consistently with the Australian Privacy Principles.

7. Cookies and this website

This website is a set of static pages. It does not set analytics, advertising or tracking cookies, it does not embed third-party scripts, fonts or images, and it does not build a profile of you as you browse.

Our hosting provider may keep standard server logs (for example, the requesting IP address, the page requested, the time of the request and the browser type) for security, availability and abuse-prevention purposes. Where that information can identify you, it is treated as personal information under this policy.

The enquiry form on our contact page opens a message in your own email application. It does not transmit your details to any third-party form service.

Most browsers allow you to block or delete cookies. Because this site does not rely on them, blocking cookies will not affect how it works.

8. Security and storage

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Those steps include limiting access to the people who need it to do the job, using access-controlled business accounts and devices, and keeping our systems up to date.

No method of transmission or storage is completely secure, and email in particular is not a secure medium. If a data breach occurs that is likely to result in serious harm, we will assess and notify it in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth).

9. How long we keep it

We keep personal information only for as long as it is needed for the purpose it was collected, or for as long as Australian law requires. Financial and transaction records are generally retained for at least seven years to meet taxation and corporate record-keeping obligations. Enquiries that do not proceed to an engagement are ordinarily deleted within twenty-four months.

When information is no longer needed and we are not required to retain it, we destroy it or de-identify it, in line with APP 11.2.

10. Access and correction

Under APP 12 and APP 13 you may ask us for access to the personal information we hold about you, and you may ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

Email your request to [email protected]. We will need to verify who you are before we release anything. We aim to respond within thirty days. Access is provided free of charge, although we may charge a reasonable amount for the cost of producing a large volume of records — we will tell you before any charge is incurred. If we refuse access or a correction, we will explain why in writing and tell you how to complain.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please tell us first. Email [email protected] with the words "Privacy complaint" in the subject line and set out what happened. We will acknowledge your complaint, investigate it and respond in writing, ordinarily within thirty days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC), which is the independent regulator for privacy in Australia. The OAIC can be contacted by telephone on 1300 363 992, by post at GPO Box 5218, Sydney NSW 2001, or through the complaints process published on its website.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or in the law. The current version is always published on this page with its effective date shown at the top. Material changes affecting an active engagement will be notified to you by email.

13. How to contact us

Privacy enquiries, access requests and complaints should be sent to:

Mansotra Enterprise Pty LtdABN 95 701 328 583 · ACN 701 328 583
Victoria 3064, Australia
[email protected]

This policy should be read alongside our terms of service.